Frequently Asked Questions

Whether you're exploring procurement for the first time or looking for a new partner, we're here to make the process clear and straightforward. Below are answers to common questions about how we work, what's included in our services, and what you can expect when partnering with Red Pen.

  • We support interior projects across a variety of industries, including:

    -          Multifamily

    -         Residential

    -          Senior Living

    -          Hospitality

    -          Private Clubs

    -          Restaurants

    -         Commercial & Mixed-Use

    Whether you're managing a single property renovation or a large-scale development, our team provides procurement support tailored to the scope and complexity of your project.

  • Red Pen was built by designers, for designers.

    Unlike traditional procurement companies, we understand the realities of design projects because we've lived them ourselves. We manage the entire procurement process in-house, from purchasing through installation, so there are no gaps between phases and no handoffs to outside vendors.

    Most importantly, your specs stay your specs. We never substitute products to increase our margins.

  • If you're looking for a procurement partner that can manage purchasing, warehousing, logistics, installation, and post-installation support while protecting your design intent, we're likely a strong fit.

    The best way to find out is to schedule a consultation with our team. We'll review your project, discuss your needs, and determine the level of support that's right for you.

    Contact: business.development@redpenprocurement.com

  • Our turnkey procurement process is designed to manage the entire FF&E lifecycle under one roof.

    This includes:

    -          Pricing and estimating

    -          Purchasing

    -          Vendor coordination

    -          Order tracking

    -          Receiving and warehousing

    -          Inventory management

    -          Installation coordination

    -          Installation

    -          Punch list completion

    -          Claims management

    From purchase order to final installation, one team manages the process from start to finish.

  • Yes.

    Our installation team manages delivery, placement, assembly, art installation, drapery installation, punch list completion, and jobsite cleanup to ensure your project is fully installed and presentation ready.

  • No.

    In addition to furniture installation, we also install:

    -          Accessories

    -          Artwork

    -          Drapery

    -          Decorative items

    Our goal is to deliver a fully completed space, not just furniture placement.

  • Yes.

    We regularly coordinate custom furniture and made-to-order products as part of larger procurement packages. Our team works directly with approved manufacturers to manage timelines, specifications, production updates, delivery logistics, and installation coordination.

  • Absolutely.

    While we always respect the designer's vision and specifications, we can help identify manufacturers and product options that align with project budgets, timelines, and performance requirements.

    Our role is to provide guidance and transparency while protecting design intent.

  • Red Pen operates from its own warehousing facility in Marietta, GA to support receiving, inspection, inventory management, storage, and project staging.

    For specific warehouse details and project logistics, our team can provide additional information during the consultation process.

  • Yes.

    Every item received at our warehouse is inspected upon arrival.

    Our team documents any discrepancies, damage, or defects and proactively manages claims and resolutions before products reach the installation site whenever possible.

  • We do not share our complete vendor list.

    Over the years, we've built relationships with more than 450 manufacturers, suppliers, and industry partners. Those relationships are a key part of the value we provide to our clients, helping us navigate pricing, lead times, product availability, and project-specific needs.

    While our vendor network is proprietary, you can feel confident knowing we maintain strong relationships across a broad range of manufacturers and product categories to support projects of all sizes.

  • Our involvement doesn't necessarily end at installation.

    We continue to support clients through post-occupancy needs, including:

    -          Damage claims

    -          Product issue resolution

    -          Warranty coordination

    -          Punch list completion

    -          Vendor communication

    If issues arise after move-in, our team helps navigate the process so you don't have to manage it alone.

Still Have Questions?

Every project is different, and we're always happy to discuss specifics.

Schedule a complimentary consultation:

SCHEDULE TODAY

An FF&E Procurement Process Built By Designers, For Designers. From purchase order to final installation, we're here to make procurement feel a little easier.

We provide transparent procurement estimates without altering your specs. Whether your exploring full-service procurement or a-la-carte services, we’ll review your spec package and provide a clear estimate or proposal.